My teaching and research revolve around three underlying beliefs about organizations and marketing. First, organizations should be collections of individuals with multiple talents which, when combined, create value greater than the sum of the parts. Second, every organization exists to serve the enduser of its outputs and should, to a great degree, be market driven. Together these beliefs guide the focus of my work: how marketing can combine with other functions to help all organizations be market driven.
My third belief relates to how students learn to create market driven organizations. The Atkinson School provides tools that can help you deliver value to the enduser of your organization. We also provide guidance as to when these tools will be most valuable. However, to truly understand how and when to use a tool, you must apply it. Thus, my classes rely a lot on experiential exercises such as field projects, simulations, and case studies.
Areas of Instruction
Marketing: Creating Satisfied Customers; Product Planning;
Marketing Strategy; Data Mining; Business-Business Marketing, Value Chain
Management.
Research Interests
Marketing management and strategy with particular emphasis on acquisition and dissemination of market information for strategic decision making.
Selected Professional Activities
Academy of Marketing Science, American Marketing Association; Marketing Strategy SIG, Product Development Management Association, Society of Competitive Intelligence Professionals. Editorial Board: Journal of Product Innovation Management, IEEE. Reviewer: Journal of Marketing, Journal of Marketing Research, Journal of Management, Journal of the Academy of Marketing Science. Consultant: Texas Instruments, Samsung Corporation, Monitor, Johnson & Johnson.
Selected Publications
"Maximizing Value in a Digital World" (with Chiapetta). Sloan Management Review, 2002. "Influencing R&D/Marketing Organizational Integration and the Exchange of Information Between R&D and Marketing Parties" (with Souder and Kumar), Journal of Business Research, 2001. "Is all Communication Created Equal: An Investigation into the Effects of Communication Mode on Perceived Information Quality," The Journal of Product Innovation Management, forthcoming. "Customer Service in the Distribution Channel: An Empirical Study", Journal of Business Logistics. Vol. 19, 1998. "Enhancing Communication Between Marketing and Engineering: The Moderating Role of Relative Functional Identification" (with Fisher and Jaworski), Journal of Marketing, July 1997. "Market Intelligence Dissemination Across Functional Boundaries" (with Kohli), Journal of Marketing Research, February 1996.
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