Residence Life

Community Mentor Position Description


9 months, part-time, live-in


Area Coordinator


Room and a 'C' board plan (no board plan for apartments)

General Description:

The Community Mentor (CM) is a part-time, live-in paraprofessional staff member for the Office of Residence Life. The CM’s primary responsibility is to facilitate relationships among residents to help build a community that is inclusive, healthy, and safe. By creating a safe and healthy environment, the CM supports students to discover their passions, develop valuable skills, build meaningful relationships, and commit to responsible citizenship. The CM works closely with fellow CMs, the Area Coordinator, student government, Faculty associates, and residents to pursue program excellence that encourages the intellectual, emotional, and cultural development of students in the area and across the community. The CM position is one that requires dedication, flexibility, accountability, responsibility, commitment, and enthusiasm since staff members are required to adapt and respond to changing needs and situations.

Contract Period:

The CM contract begins on Wednesday August 6th, 2014 at 8:00 am and ends on Monday May 11th, 2015 at 5:00 pm. CMs can leave for winter break on Sunday December 14th, 2014 at 5:00 pm and must return by Thursday January 8th, 2015 at 12:00 pm.


  • Fall Training 2014: All new and returning staff will actively engage in an intensive training session starting August 6th, 2014. CMs cannot have any other commitments between August 6 and 24, 2014 (without prior approval).
  • Winter Training 2015: Participate in the training that takes place that Thursday, Friday, and Saturday (January 8-10, 2015) before classes begin spring semester.
  • A few all-staff meetings or workshops (in-services) will be required each semester of the 2014-2015 academic year. Only staff members with a class conflict are excused.
  • Staff meetings will happen on a weekly basis on Tuesday evenings from 9-11 p.m.

Academic Requirements:

During Selection Process:

  • Maintain an academic standing of a 2.5 cumulative GPA.
  • Enroll in no more than 4.25 hours of academic credit without prior approval from your supervisor. It is generally recommended that CMs carry a lighter course load during fall semester.

Once Hired as a CM:

  • Support the development of community and a sense of ownership and responsibility among residents; mediate conflicts when necessary.
  • Upon review of semester grades, any current student staff members who do not meet the required 2.50 semester GPA will be placed on academic probation. The staff member has one semester to raise grades to the required 2.50 GPA level to avoid losing their position. Failure to obtain at least a 2.0 semester GPA may result in immediate termination.

CM Job Responsibilities:

Availability and Helping Role

  • Available approximately 15 hours per week in community/hall
  • Maintains frequent contact with residents
  • Orients students to the hall and campus
  • Mediates conflicts
  • Maintains two-way communication with residents
  • Solicits student input in decision making where appropriate
  • Models honest and direct communication
  • Establishes a comfortable and inclusive atmosphere
  • Demonstrates concern for well-being of residents
  • Refer students with academic, social, or personal counseling needs beyond their capacities to appropriate resources
  • Maintains privacy while keeping supervisor informed
  • Responds to personal crises and medical emergencies

Community Development and Programming

  • Actively works to develop and maintain a sense of community for the area
  • Serve as an advocate for diversity and multicultural understanding
  • Plans, markets, and implements quality programs that address needs relevant to residents
  • Attends most hall activities
  • Facilitates relationships among residents
  • Encourages residents to respect the rights of others
  • Attends and participates in Commons Council meetings
  • Serve with and support elected Commons Council representatives
  • Promotes student-faculty contacts
  • Works with students and other staff to provide regular community builders
  • Keeps supervisor updated on community relations and maintenance concerns

Rights and Responsibilities, Safety, and Security

  • Encourages and models responsible behavior in accordance with Rights and Responsibilities, other University policies and state and federal laws
  • Educates students on WU’s Rights and Responsibilities
  • Provides residents with information about procedures related to Rights and Responsibilities
  • Confronts and documents inappropriate behavior consistently and fairly
  • Educates community on safety and security issues
  • Reports all safety and security concerns to supervisor
  • Responds appropriately to emergencies
  • Exhibits good judgment under pressure

Administrative Skills

  • On time for duty and fulfills duty responsibilities
  • Completes program reports on time
  • Enters complete and detailed incident reports within 24 hours
  • Completes maintenance requests when needed
  • Posts flyers within 24 hours and removes them after stamped date
  • Maintains effective and clean bulletin boards
  • Checks mailbox daily
  • Turns in all administrative assignments promptly and accurately
  • Conducts room inventories and check-in/check-out appropriately
  • Uses appropriate fiscal management


  • Maintains a positive attitude
  • Cooperates when appropriate and displays flexibility
  • Demonstrates sensitivity, empathy, and openness
  • Demonstrates initiative, interest, creativity, and enthusiasm
  • Supports fellow staff members
  • Participates in staff meetings and trainings

Self Management

  • Displays effective self management skills
  • Uses time efficiently, effectively balances academic, job, and personal responsibilities
  • Demonstrates good planning and organization skills
  • Identifies and implements needed directions and tasks to meet job responsibilities

General Job Related Skills

  • Can be depended on to carry out instructions, be punctual, and meet deadlines
  • Expresses self clearly
  • Demonstrates sound judgment, reasoning, and results
  • Handles sensitive information properly
  • Makes decisions in a timely manner after obtaining relevant information
  • Serves as a leader with the community and hall
  • Effectively guides and directs others
  • Inspires others to follow by example
  • Effectively communicates with Area Coordinator and area staff
  • Provides feedback to other staff directly and constructively
  • Assists in selection process of new staff members
  • Assists with the housing selection and room change processes
  • Promotes a safe and healthy environment using a team approach with Facilities, Campus Safety, Maintenance, student governance bodies, etc.
  • Perform other duties as assigned by the Office of Residence Life