Quick Reference for Telephone Desksets - non IP phone

Quick Reference for Telephone Desksets

Your extension key is the bottom-most function key on the deskset.

VOLUME BAR

The horizontal bar at the bottom with arrows on each end is the Volume Bar. Use this to control the volume of the handset and the ringer. Raise the volume by pressing the right side of the bar. Lower it by pressing the left side. Volume can be controlled at any time. Ringer is controlled while the phone is ringing.

RLS

You can terminate an active call by pressing RLS.

HOLD

By pressing HOLD, you can put an active call on hold. Return to the caller by pressing your extension key.

MESSAGE WAITING LIGHT

The Message Waiting light turns on to indicate that a message has been left for you in your voice mail box. You can press the MESSAGE key to retrieve your message. (See instructions on voice mail.)

TRANSFER

This allows you to direct a call to another extension.

  1. Press TRANSFER.
  2. Dial the extension number and announce the call.
  3. Press TRANSFER again (call transferred).
  4. Hang up.
If unable to transfer, press your extension key again.

CALL PICK UP

Use this to answer a call at a specific extension.

  1. Lift the handset.
  2. Press CALL PICKUP.
  3. Dial the extension number of the ringing phone.

FORWARD

Forward allows you to transfer all your calls so that they ring at another extension. You cannot forward calls while your telephone is ringing.

To forward all your calls

  1. DO NOT LIFT HANDSET.
  2. Press FORWARD.
  3. Dial the extension number to forward to.
  4. Press FORWARD again (forward icon appears).
To cancel Forwarding
  1. DO NOT LIFT HANDSET.
  2. Press FORWARD (forward icon disappears).

RING AGAIN

If you receive a busy signal when trying to reach someone on campus, Ring Again automatically redials that number and lets you know when that person is free.

To use Ring Again

  1. When you hear a busy signal, press RING AGAIN.
  2. Replace the handset.
  3. When a number you want to reach is free, you hear the Ring Again signal.
  4. Lift the handset.
  5. Press RING AGAIN to automatically dial the number.
To cancel Ring Again
  1. Press RING AGAIN before you hear the Ring Again signal.

SPEED CALL

Speed Call allows you to dial frequently-called telephone numbers using a brief code to represent the number. The codes are 0 to 9.

To store a number

  1. DO NOT LIFT HANDSET.
  2. Press SPEED CALL.
  3. Enter the code to be added to the Speed Call list (0 to 9).
  4. Dial number to be stored.
  5. Press SPEED CALL again.
To make a Speed Call
  1. Lift the handset..
  2. Press SPEED CALL.
  3. Dial the Speed Call code.
AUTO DIAL

Auto Dial lets you dial a specific telephone number by pressing a feature key. This key was installed only if you had a spare button after installing all above features.

To store an Auto Dial number

  1. DO NOT LIFT HANDSET.
  2. Press Auto Dial key.
  3. Dial number to be stored.
  4. Press AUTO DIAL again.
To use Auto Dial
  1. Lift the handset.
  2. Press AUTO DIAL. The stored number is dialed.

Additional information is available from the following sources: