Welcome to the
WITS Help Desk.
The WITS Help Desk is the source of technology assistance and information for Willamette staff, faculty, and students.We are regularly staffed by WITS professional staff and student support.
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You can reach us by phone: 503-370-6767 (on campus just dial 6767)
e-mail: wits@willamette.edu
Or just come on by. (see back page for map).
Our regular hours are M-F 8:00am – 5:00pm.
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Home Drive - Learn how to connect to your H:drive on your own computer. Everyone has 1gig of space on our network servers, fully backed-up and ready to store your important school work.
Webprint - Print in the labs, and print from your own computer to many locations on campus. Don't miss out.
Office Compatability Issues - Make sure you know how to save your work in a format other people can see.
Fall 2008
Information on how to use the Home directory and WebPrint here at Wilamette.
Home Directory
Your home directory is your own network storage space. You can save files there, just like you would save files to a floppy disk or a hard drive.
Information and instructions can be found here.
WebPrint
Willamette Univeristy provides a service called WebPrint to our community members. It is a system by which anyone on our network can print (via laptop, wirelessly even) to any of several network printers on campus.
It's been around a little while, but now it is better than ever.
Check it out - WebPrint at Willamette.
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Here at the WITS Help Desk, we welcome your
patronage. Our services are here to serve
the benefit of the Willamette Community at
large. Come on by with any computer or technology
question you can think of and we'll do our
best to answer it.
Windows or Macintosh. We are Mac
and Windows friendly here at the Help Desk.
Heck we'll even take a swing at any Linux/Unix
questions you may have (although our experience
in these OS flavors may be limited).
Got a laptop? Come on by any time
(when we’re open anyway). We will try
to help you with just about any problem you
have with your computer.
Need help with your desktop? Give us a
call. Our physical space is not currently
conducive to hooking up several desktops.
We'll help you as best we can over the phone.
Or come on by and ask your questions, but
please don't bring your whole tower in without
the approval of a Help Desk employee.
Just some of the
Services we offer:
- Configuration of systems to utilize Willamette
University network and features.
- Help with all kinds of software (too many
to list).
- Internet and email support.
- Initial diagnosis of hardware problems.
- Assist with spyware/virus issues.
- Assist with installation of university-provided
anti-virus software.
- Emergency data recovery (in a very limited
form).
Ground Rules:
Here are some things to expect from your visit
to the Willamette University Help Desk:
- Where you go, the computer goes. It is our
firm policy that you stay with your computer
while it is in our care (you can't just drop
it off on your way to class).
- We’re here to help you help yourself.
The Help Desk can be a place of learning,
so we will do our best to guide you towards
a solution, rather than just do the work for
you.
- Be prepared to stay. Sometimes it can take
a while to diagnose and solve problems, be
sure you have plenty of time to devote to
the task.
- Bring your power cord. Even if you have a
full battery, pack your power cord along.
We do not have spares at the Help Desk and
the last thing we want to happen is your computer
to run out of juice while being worked on.
- We may be busy. We do our best to handle everything
on a first-come-first-serve basis. There is
a chance that when you show up, we will be
helping other people and might not be able
to assist you right away.
- Priority is given to Academic/University business
over personal issues.
- We cannot perform any hardware repairs. While
we can assist you in determining what may
be wrong with your computer, we are not allowed
to do any physical repairs. Those are best
left to the Manufacturer (Dell, Apple, etc)
or a trusted repair shop.
There is some fine
print:
- We do try to help with as much as possible,
but there is more out there than anyone
could possibly know about. The focus of
our abilities lies with the most current,
most common issues. If your question is
about uncommon or outdated hardware/software
we may not have an immediate answer for
you.
- Our expertise lies in the “Fully Supported
Software” section of this website:
http://willamette.edu/wits/helpdesk/software.htm
Anything else is subject to our “Best
Guess” level of support, which means
you are limited to the experience of the
staff member on hand.
- Our priorities are foremost about keeping
you and your computer academically capable.
Support for non-academically related issues
will take a back seat if we get busy.
Okay, and there
are a few things we will not help you with:
- Prohibited network equipment (wireless
routers etc.).
- Games of any kind.
- File-sharing of any kind.
- System Software Disks. We do not have
(nor would it be legal for us to provide)
Windows or Macintosh Operating System
disks for you to use.
- Anything illegal, or deemed inappropriate
in the eyes of Willamette University.
See our policies below for more information.
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