Wireless Setup Instructions for
	Windows XP
	Willamette Integrated Technology Services
Document 109b	Help Desk - 503-370-6767 - wits@willamette.edu	Upated: 08/04

Introduction

This document contains instructions for connecting a Windows XP computer to the internet using BlitzNet, Willamette's wireless network. You will need:

• A laptop computer running Windows XP
• A built-in wireless card, or an available slot for an external PCMCIA card.
• Network software such as a web browser (Netscape or Internet Explorer) and an email client (Netscape, Pine, Outlook Express, etc.)
• Your original system software (Windows XP or System Restore CD-ROM)

This document assumes that you already have the appropriate hardware and software installed, and that you are familiar with Windows XP. If you need assistance, please call the WITS Help Desk at 503-370-6767.

You must be physically located in an area where wireless access is available before you can set up your connection. Wireless access is currently available in the following campus locations:

Atkinson Graduate School College of Law Collins Hall Eaton Hall Executive Building (School of Education) Gatke Hall Goudy Commons Hatfield Library

Montag Center Olin Science Center Smullin Hall Sparks Center TIUA University Center Walton Hall Writing Center, on the 1st floor of Matthews Hall

If your computer does not have a built-in wireless card, then you will need to install an external wireless card. WITS recommends (and the Willamette Bookstore carries) ORiNOCO wireless cards for laptop computers. Step-by-step instructions for installing and configuring the ORiNOCO wireless card can be found at http://www.willamette.edu/wits/resources/docs/network/wireless/orinoco.htm. If you choose to go with another brand, it must be 802.11b compatible.

• Insert the wireless card and start up your computer.
• In many cases, Windows XP will automatically detect, install, and configure your wireless card the first time you insert it.
• If it does not do this, then follow the installation instructions that came with your wireless card.
• It is your responsibility to have the card installed and configured correctly.

When you configure your wireless card for Willamette's network, you may be asked to supply a Network Name or SSID.

• Willamette's Network Name or SSID is BlitzNet (capital 'B', capital 'N').
• If you are not prompted to enter this information, then Windows XP may have detected it automatically.
• Remember that you must be physically located in an area where wireless network access is available, or you will not be able to properly configure your computer!

Once your wireless network card is installed, you should see a new Wireless Network Connection icon in your system tray (in the lower-right corner of your screen, near the clock). The icon looks like two computer monitors. If you have more than one network connection (like a wireless connection and a local area connection), then you may have one of these icons for each type of connection.

1. Right-click on the Wireless Network Connection icon and select View Available Networks.
2. If your computer is configured properly, and if you are in an area where wireless network access is available, you should see BlitzNet listed under Available Networks.
3. Select BlitzNet, then check the box labeled: "Allow me to connect to the selected network even though it is not secure."
4. Click Connect.
5. Start your web browser (Internet Explorer or Netscape). You should automatically be directed to the network registration web page.
6. Follow the instructions on your screen to complete network registration. Make sure to carefully read the policy on Acceptable Use of the Network - all users are required to agree to this policy and abide by it.

During the network registration process, you will be asked whether you would like to use the free anti-virus software provided by the university. You must have up-to-date anti-virus software installed on your computer if you wish to connect to the campus network. WITS strongly suggests that you use the software provided by the university. It's free. It's configured to obtain automatic updates. The Help Desk can assist you with it if you have problems.

IMPORTANT: Before you can install the university-provided anti-virus software, you must remove any anti-virus software that was previously installed on your computer. If you attempt to install the university's anti-virus software on top of the software you already have, you will have many problems - neither anti-virus software package will function properly, your computer's performance will slow down, some applications may not run, and you may have great difficulty removing the anti-virus software once installed. Please remove any existing anti-virus software before installing the software provided by the university.

Also, WITS strongly recommends that you complete the anti-virus software installation before you complete the network registration process. If you complete the network registration first before your anti-virus software is installed, you will be immediately vulnerable to virus infections.

When you have finished installing the anti-virus software, complete your network registration, then restart your computer.

Congratulations! You are now connected to BlitzNet and ready to go!

Below are some things to try if you were not able to follow the instructions above, or if your wireless connection is simply not working as expected.

Make sure you are in an area where wireless network access is available. Refer to the list of wireless locations above.

If there is no Wireless Network Connection icon in your system tray:

• Go to Start > Control Panel. (Or Start > Settings > Control Panel if you're using the Classic Start Menu.)
• In the Control Panel, double-click on Network Connections.
  (If your Control Panel is arranged in Category View, then choose Switch to Classic View from the items listed on the left side of your screen. This will change the way the Control Panel displayed, but it will not affect any other part of your computer. Once you've done this, then double-click on Network Connections.)
• You should see an icon for Wireless Network Connection.
• If you see the Wireless Network Connection icon, then follow the instructions above (under Connecting to the Campus Network) to View Available Networks and connect to BlitzNet.

If you followed the instructions above (under Connecting to the Campus Network), but you could not view the network registration page in your web browser (Page Cannot Be Displayed):

• You should double-check your Windows XP configuration to make sure it is properly set up for a Wireless Network Connection.
• Go to Start > Control Panel > Network Connections.
• Right-click on Wireless Network Connection, and select Properties.
• Under Connect Using you should see the brand name and model number of your wireless card.
• Under This connection uses the following items you should see:
  • Client for Microsoft Networks
  • Internet Protocol (TCP/IP)
  • You might also see File and Printer Sharing. WITS does not recommend the use of File and Printer Sharing. We strongly suggest that you click on this item once to highlight it, then click Uninstall. You can also uncheck the box next to the item to get Windows XP to stop using the item without actually uninstalling it.
• If any other items appear, either select them and click Uninstall, or uncheck the box next to them.
• Select Internet Protocol (TCP/IP) (Click on it once so it appeared highlighted).
• Click on Properties.
  • Select Obtain an IP address automatically.
  • Select Obtain DNS server address automatically.
  • Click on OK.
• Click on OK in the Wireless Connection Properties window.
• You may have to restart your computer for new settings to take effect.
• After you've restarted, go back to the instructions above (under Connecting to the Campus Network) and try again to connect.

If all of the settings under the Wireless Connection Properties are correct, but you still cannot connect successfully:

• Make sure your computer is NOT configured to use a Network Bridge.
  • Go to Start > Control Panel > Network Connections.
  • You might see a separate icon here that says something to the effect of Network Bridge, or Bridged Connection. If so, right-click on it, and select Delete.
  • If there isn't a separate icon for a Network Bridge, you should still double-check your Wireless Connection itself.
  • Right-click on Wireless Network Connection - a menu should pop out.
  • If there is an item in the menu that says Remove Bridge, go ahead and select it to remove the network bridge.
• Make sure your computer is NOT configured for Internet Connection Sharing.
  • Go to Start > Control Panel > Network Connections.
  • Right-click on Wireless Network Connection and select Properties.
  • Click on the Advanced tab.
  • Uncheck the box for Internet Connection Sharing.
  • Click OK.
• If you are using the built-in firewall that comes with Windows XP, or you have installed third-party firewall software, try disabling your firewall, restarting your computer, and then going back to the instructions above (under Connecting the Campus Network) to get connected. Once you have connected successfully, you can re-enable your firewall.
• If you made changes to your system based on any of the instructions above, you made need to restart your computer before the new settings will take effect. Restart, and then try again to connect.

If there is no Wireless Network Connection icon in your system tray, and there is no Wireless Network Connection item under Start > Control Panel > Network Connections:

• Your wireless network card may not be properly installed.
• Check to see if your wireless network card appears in the Windows Device Manager.
• Go to Start > Control Panel > System.
• Click on the Hardware tab, then click on the Device Manager button.
• Look under Network Adapters. Is your wireless network card listed there?

If your wireless network card is listed in the Device Manager:

• Double-click on it to view its Properties.
• Under Device Status, check to see whether the device is working properly or not.
• If the device is working properly, but you still cannot configure your wireless network connection, then you should try completely uninstalling, then reinstalling the wireless network card drivers.
  • From the Device Manager, right-click on the wireless card, and select Uninstall.
  • Restart your computer.
  • When Windows boots up, it should automatically detect the wireless card and it will either install drivers on its own, or it will prompt you to provide drivers from a disk. Follow the prompts on your screen.
  • Once your wireless network card has been reinstalled, try again to connect to Willamette's wireless network. If you still cannot connect, then there may be a larger problem with the wireless network card, or with the operating system (Windows XP). You should contact the WITS Help Desk at 503-370-6767 for further suggestions, or contact your manufacturer's technical support department.
• If the device is not working properly:
  • Windows should provide a reason why the device is not working properly. Common problems are wrong device drivers, drivers are not installed properly, resource conflict, or malfunctioning hardware.
  • It might be useful to try completely uninstalling, then reinstalling the device drivers for your wireless network card. (Follow the instructions above.) But if you've done that, and the device is still not functioning properly, then there may be a larger problem. You should contact the WITS Help Desk at 503-370-6767 for further suggestions, or contact your manufacturer's technical support department.

If your wireless network card is not listed in the Device Manager:

• You may need to install device drivers. Drivers should have been provided on a floppy disk or CD-ROM that came with your wireless network card. You should also be able to use a computer lab on campus to download drivers from the wireless card manufacturer's website, and save them to a floppy disk or burn them to a CD-R.
• To install the device drivers manually (if Windows did not prompt you through an automatic process), follow the instructions that came with your wireless network card. If you had to download drivers, there may be installation instructions available on the manufacturer's website. Otherwise, go to Start > Control Panel > Add Hardware. Follow the prompts on your screen.
• If you've installed new device drivers, but your wireless network card still does not appear in the Device Manager, then the card may be malfunctioning, or it may not be compatible with your computer system, or there may be some other problem. You should contact the WITS Help Desk at 503-370-6767 for further suggestions, or contact your manufacturer's technical support department.

If you've tried everything above, but your wireless connection still does not work as expected, then please contact the WITS Help Desk at 503-370-6767, or stop by and see us - we're located in Smullin Hall, room 119, in the back of the main computer lab.

For all problems or questions regarding the free anti-virus software that is provided to students by Willamette University, please contact the WITS Help Desk at 503-370-6767 or send email to wits@willamette.edu.

• Accessing your Willamette email account: http://www.willamette.edu/wits/services/email/access.htm
  
• Accessing your Willamette home directory (H: Drive): http://www.willamette.edu/wits/services/network/homedirectory.htm
  
• Configuring your computer to use WebPrint: http://www.willamette.edu/wits/resources/docs/network/webprint/
  
• Virus Information: http://www.willamette.edu/wits/virus/
  
• Changing your password: https://secure.willamette.edu/services/password/
• General Information about the campus network: http://www.willamette.edu/wits/services/network/

If you have any questions or comments concerning these procedures, please contact Willamette Integrated Technology Services. Call us at x6767 (Help Desk) or send questions by email to wits@willamette.edu.